Successful Migration & Optimization of Cytric for Viaja Bien Group
Turning Frustration into Satisfaction: How Cyclad Helped VB Group Win Back Their Client. Viaja Bien Group, a leading Spanish travel management company, needed to protect their reputation and retain a key corporate client by delivering a better Cytric experience — fast.
- Client
- Viaja Bien Group
- Technology
- Cytric Travel & Expense Platform
- Industry
- Travel
- Location
- Spain
Challenge
- One of their key corporate clients was dissatisfied with the performance and servicing of their Cytric system, previously managed by another provider
- The system's support quality fell below expectations, causing operational disruption and client frustration
- VB Group needed to act quickly to protect their reputation and retain the client relationship
- They sought a trusted, experienced partner to take over Cytric administration and improve the overall system setup
- The new system needed to meet internal and market-specific requirements for the Spanish market
Solution
VB Group partnered with Cyclad to migrate their client's Cytric system into a new structure fully managed by VB. Together, they built a customized Cytric "master" system tailored to the specific requirements of the Spanish market. Throughout the process, Cyclad provided continuous, reliable support and deep technical expertise. Thanks to Cyclad's experience in travel technology systems, the migration was smooth, timely, and fully aligned with the client's operational needs.
Results
The project resulted in a successful system migration with no disruption to business operations. Cyclad delivered a customized and stable Cytric master system, tailored to VB Group's needs. Certified experts provided end-to-end support throughout the process, while the VB team was upskilled in Cytric administration and maintenance. The end-client is now fully satisfied and benefits from a seamless travel management experience. The collaboration also established a trusted, long-term partnership between VB Group and Cyclad.
What people say
Very satisfied with the service received from Cyclad. It has allowed me to successfully complete my own company's projects and the support service is excellent.
The collaboration with VB Group was very good. We had the chance to discuss and analyze their system and successfully managed to meet and exceed their expectations. We look forward to more successful projects in the future and are very happy to have provided our services.