At Cyclad, we collaborate with top international IT companies to enhance their capabilities in delivering outstanding, cutting-edge technologies that shape the future world. Our client operates at the heart of the global travel industry, providing the technology that keeps the travel sector moving. We're currently expanding our team responsible for Cytric Easy & Expense Solutions and we're seeking a Delivery Manager who will have a key role in scoping, planning, and managing Cytric Service Deliveries for our customers. 

Project information: 

• Industry: Travel technology 

• Type of project: managing Cytric Easy & Expense end-to-end implementations, migration projects, implementation consulting, and support 

• Office location: Warsaw (Wola) 

• Remote work: Yes 

• Type of contract: b2b 

• Project language: English & German 

• Assignment start date: ASAP 

Responsibility: 

• Engineer Solution for customer prospects 

• Act as a Subject matter expert and product technical/Functional support to pre-sales, sales and marketing teams 

• Provide customized demos 

• Apply project methodology, goals, objectives, and provide resource planning and budgeting 

• Manage Project implementations of Cytric Easy & Expense solution to customers 

• Implementation of Cytric Easy & Expense according to the scope and plan - focus mostly on Cytric Expense 

• Identify and mitigate key risks and issues impacting delivery and customer satisfaction 

• Oversee technical operations and coordinate tasks to ensure efficient integration into the client software ecosystem and infrastructure 

• Write an implementation configuration document that reflects customer requirements 

• Monitor and evaluate project performance to identify areas of improvement 

• Manage Customer's post go life Support Services