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ServiceNow HRSD Architect

Published on: 1726704000

Project information:

Project scope:

Serve as the ServiceNow HRSD Architect and Subject Matter Expert (SME)
Collaborate with business stakeholders to translate HRSD requirements into comprehensive ServiceNow solution designs
Guide the development team during sprints, providing support with any design challenges
Lead the design work related to HR Service Portal, Knowledge Base, HR Case Management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, and more
Support the operations team in resolving complex production incidents
Assist the platform-wide Enterprise Manager on ServiceNow-related topics
Offer design advice to the Product Owner (PO) by providing solutions and options for various ServiceNow topics
Work with ServiceNow support and QA teams on addressing design gaps, defects, and enhancements
Share ServiceNow best practices and ensure the overall health of the solution
Lead design discussions on new ServiceNow features and capabilities
Offer guidance on ServiceNow upgrades, cloning, and patch management

Closes in 13 days!

Location:

Salary:

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Requirements:

ServiceNow Certified in CIS HR, HRSD Professional, CSA, and CAD
At least 3+ years of experience as a ServiceNow HRSD Architect
At least 5+ years of hands-on experience as a ServiceNow Architect
In-depth knowledge of the ServiceNow platform and its related products
Expertise with HR-scoped applications: HR Service Portal, Knowledge Base, HR Case Management, Virtual Agent, Now Mobile App, Integration Hub, and more
Ability to lead design work, offering solutions to complex business problems
Strong communication skills and a collaborative approach to working with diverse teams
Fluent English

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